Gaming should be fun, not stressful. g13 has always believed that a happy, healthy player is our greatest achievement. That's why we provide full support for responsible gaming.
G13 believes gaming is best when it brings joy — not when it becomes a burden
Gaming is entertainment. Repeatedly playing to chase losses goes beyond responsible gaming. Win or lose — keep it fun.
Principle #1Only bet money you can afford to lose without it affecting your daily life. Set a separate budget specifically for gaming.
Principle #2Set a fixed daily time limit for gaming. Losing track of time can often be an early sign of a problem.
Principle #3Never think of gaming as a substitute for regular income. Luck can turn at any moment — so keep your expectations grounded in reality.
Principle #4Long sessions can lead to mental fatigue. Take at least one break every hour. You always make better decisions with a clear head.
Principle #5Hiding your gaming or lying about it can be a sign of a problem. Talk openly with the people you care about.
Principle #6These features can be enabled or adjusted in your account at any time
Set daily, weekly, or monthly deposit limits.
Decide in advance how much time you'll spend gaming each day.
If you need some time away from gaming, you can take a temporary break.
Use Self-Exclusion for a longer break from gaming.
Set the maximum amount you're comfortable losing within a given period. Once you hit that limit, g13 will automatically end your session.
Pop-up notifications will appear at set intervals showing how long you've been playing and your total winnings or losses so far.
If you notice any of the signs below in yourself or someone you care about, seek help right away. It's not a sign of weakness — it's a sign of responsibility.
Repeatedly playing to recover lost money
Lying to family or friends about your gaming
Playing longer than intended but being unable to stop
Using money set aside for bills or essential expenses on gaming
Losing sleep or appetite due to thoughts about gaming
Feeling irritable or restless when not playing
Planning to take a break from gaming but being unable to follow through
Neglecting work, studies, or family responsibilities
Borrowing money or gaming in secret to keep playing
Unable to find enjoyment outside of gaming
If you're experiencing three or more of the above signs, please reach out to the g13 support team. We won't judge — we're here to help.
Check your own gaming habits. Answer honestly — no one will see your responses.
Did you spend more on gaming last month than you had planned?
When you try to stop playing, do you find yourself thinking "just one more round"?
Has gaming caused conflict with your family?
Have you ever chased your losses by placing more bets after losing?
Has your focus at work or school been suffering?
Do You Feel Irritable or Low When You're Away from Gaming?
Have you borrowed money — or considered doing so — to fund your gaming?
Thank you for your honesty. Consider using g13's self-exclusion or break features. Our support team will assist you confidentially — you don't have to face this alone.
Great job — you're gaming responsibly! Still, make it a habit to check in with yourself regularly. Use g13's deposit limits and time limits to keep your experience enjoyable.
G13 believes that building a healthy gaming culture isn't the player's responsibility alone — it's ours too. That's why we don't just provide tools; we take an active role.
G13's support agents are specially trained in responsible gaming. They can recognize the signs of a problem and are ready to help with empathy and understanding.
Date of birth verification is mandatory at registration. No one under 18 can open an account — no exceptions.
G13 never sends promotional offers to members who have self-excluded or are on a gaming break.
Every month, g13 publishes responsible gaming tips, guides, and awareness content.
Your gaming stats — total time played, total bets placed, and your win/loss ratio — are always available for you to review.
Responsible gaming doesn't mean not playing. It means keeping gaming a healthy part of your life. At g13, we work every day to ensure every member's experience stays enjoyable.
If you feel gaming is having a negative impact on your life, don't be ashamed — reaching out takes courage. The g13 support team will guide you without any judgment.
Help CenterBeyond g13's own support, you can also access the following resources
Get help in Bengali, 24/7. Full confidentiality guaranteed. Average response time: 2 minutes.
Live ActiveEmail us at support@g13.fun. Responsible gaming enquiries are given priority response.
Response Within 48 HoursIf needed, g13 can connect you with a mental health professional. This is completely confidential.
Available on RequestIf a family member is worried about a loved one's gaming, they are welcome to reach out to g13 directly.
For Family Members TooMany people assume responsible gaming means not playing at all, or playing less. In reality, it's something quite different. Responsible Gaming It means keeping gaming a healthy, enjoyable, and controlled part of your life. Someone who plays casually with family once a week is a responsible player.
g13We talk about responsible gaming because we know gaming can sometimes become a problem. It's a reality on every gaming platform in the world — and we don't hide from it. We address it openly and offer real solutions.
Log in to your account and go to "Settings" > "Responsible Gaming" to access all features in one place. You can easily set deposit limits, time limits, loss limits, and reality check reminders. For self-exclusion, please contact our support team for assistance.
Remember one simple rule — if you ever feel gaming is slipping out of your control, that's the moment to seek help. Don't wait until things get worse. g13's support team is ready to help at any stage.
If a family member expresses concern about your gaming, take it seriously. The people closest to us often see things more clearly than we do. Listen to them.
No one under 18 is permitted to play at g13. Date of birth is verified at registration. If a parent or guardian suspects their child is using g13, please contact support@g13.fun immediately. We will act promptly.
Be mindful of device use at home. Consider using parental control software, and have open conversations with your children about both the positive and negative sides of gaming.
Gaming addiction is a mental health condition — not a character flaw or a lack of willpower. Often, excessive gaming develops as a way to escape loneliness, stress, or other life difficulties. Addressing these root causes is what truly brings gaming back under control.
G13 sees responsible gaming as an ongoing commitment, not a one-time measure. Every year, we improve these features, add new tools, and raise awareness.
With 3,500+ games, 24/7 Bangla support, and a full suite of responsible gaming tools, g13 is ready for you.